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> PLCs >YASKAWA Electric Corporation MEMOBUS SIO Driver >If GP-Pro EX Ver. 1.10.000 or later is used
Note: → Precautions for adding a new driver onto Windows Vista/7
How to Install (This file is self-extracting.)
Update History: [Ver. 1.13.05] (Mar. 1, 2010) The following setting was added:
[Ver. 1.12.04] (Jun. 29, 2009) The following setting was added:
[Ver. 1.10.04] (May. 31, 2007) The following issues were corrected:
[Ver. 1.10.02] (Aug. 11, 2006) The following setting was added:
Last Updated : Mar. 1, 2010
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- YASKAWA ELECTRIC TOEP C710617 17D YASKAWA AC Drive GA700 Initial Steps EN 3 WARNING Electrical Shock Hazard. Do not make changes to the drive body or drive circuitry. Failure to obey can cause death or serious injury and will void warranty. Yaskawa is not responsible for changes to the product made by the user. WARNING Electrical Shock Hazard.
- YASKAWA Electric Corporation MEMOBUS Ethernet Driver: Version: Ver. 1.12.01: File Name: YASMEME.exe: File Size: 621KB: Applicable Software: GP-Pro EX Ver. 1.10.000 or later Pro-Server EX Ver.1.10.000 or later To check your version, go to the ” Help ” menu → ” Version Info ”. Related Devices: MP2000 Series; MP920 Series; Related Units.
Job Responsibilities :
Manage over Customer Satisfaction Team
(Robotics & Mechatronics ; AC Drive, Servo, Inverter and Controller)
Team Management :
- Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff
- Plans, monitors, appraises, and reviews job contributions of staff
- Communicates job expectations to staff
- Enforces company policies and procedures
- Accomplishes information systems and organization mission by completing related results as needed
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Customer Satisfaction Job :
- Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service Excellence
The 24-hour customer service is two shift support.
(1shift is day support/2shift is night support)
If customer requests a factory visit to Telephone responder, it requires the approval of the manager. Telephone responder should visit the customer's factory immediately after manager approval.
If you receive a telephone call from a telephone responder, you must promptly approve or remove it.(24-hour) - Answers customers’ questions and Resolves problems
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
- Prepares and completes actions plans
- Implements production, productivity, quality, and customer-service standards
- Identifies customer service trends and determines system improvements
- Analyse variance and initiates corrective actions
- Determines customer service requirements by maintaining contact with customers and visiting operational environments
- Conducts customer satisfaction surveys and forms focus groups
- Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results
- Maximizes customer operational performance by providing help desk resources and technical advice
- Resolves problems and disseminates advisories and warnings
- Detects and diagnoses network problems
- Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations
Job Requirements :
- Bachelor’s Degree or Higher in Engineering field or related filed
- At least 10 years’ professional experience working in customer service in Robotics or Automation business
- Significant experience working with Customer Satisfaction (CS) and Customer Experience (CE) tools and comfort level with technology
- Communicate well both orally and in writing and demonstrate business acumen in your daily work
- Professional personal appearance
- Excellent oral and written communication skills
- Good in English skill
- Have own car with a driver’s license
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For more information, please contact Ms.Sirikan Tel: 02-017-0099 or leave your resume in recruitment@yaskawa.co.th